New Zealanders across the country can now access trusted primary healthcare around the clock with the launch of a new 24/7 digital health service, Health Minister Simeon Brown has announced.
“A new 24/7 digital health service, launched today, means people can have virtual consultations with New Zealand-registered doctors and nurses, anytime, anywhere,” Brown said.
“This is about making sure Kiwis can get the medical help they need when they need it, especially when they can’t get a timely appointment with their regular general practitioner (GP), or outside normal clinic hours.”
Using secure digital technology, the service connects patients to doctors and nurse practitioners who can assess symptoms, diagnose conditions, prescribe medications, and provide referrals.
Eight providers have so far been contracted by Health New Zealand, including: Bettr Online, CareHQ, Emergency Consult, The Doctors Online, MedOnline, Pocket Lab, Tend, and Practice Plus.
Since the pilot was launched in May, nearly 4500 New Zealanders have accessed the digital service.
The digital health service is expected to help “ease pressure on emergency departments by treating non-urgent issues earlier and in the right setting”, Brown said.
While it provides greater access to much-needed care, the service will not be replacing the “critical role of GPs, who are responsible for their patients’ continuity of care”, Brown said.
“It ensures care is available when and where it’s needed, helping bridge the gap when traditional access to a GP isn’t possible.
“That’s why providers will be required to send clinical notes back to a patient’s GP after an appointment. This ensures safe, consistent treatment and strengthens follow-up care, and is about delivering connected care New Zealanders can trust.”
It comes as Brown last week announced a $175 million funding boost for GPs this year.
“Our Government is focused on ensuring all New Zealanders have access to timely, quality healthcare. That includes investing in digital solutions to make primary care more responsive and connected.”
The service can be found at: info.health.nz, and search for Online GP Care.
